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Popular mid-level PM title, metro location, and known employer increase candidate competition.
PM skills are transferable but professional services and technical security experience favor industry-fit candidates.
Multiple explicit years, professional services requirement, and Salesforce/PSA experience tighten shortlisting.
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Own the onboarding and deployment project management lifecycle for Forcepoint solutions ensuring customer success and proactive issue resolution.
Serve as primary liaison between deployment teams, internal Forcepoint teams, and customer stakeholders including technical staff and senior management.
Drive and track escalations with engineering and technical support; conduct regular status and risk calls; contribute deployment insights to internal knowledge base.
Bachelor's degree in Computer Science, Engineering, or equivalent experience.
At least 5 years of project management experience managing multiple concurrent projects, preferably PMP certified.
Minimum 4 years experience in information systems/business customer support and Professional Services setting.
Experience with MS Project, Salesforce, PSA tools, and managing large complex global programs involving multiple technologies and time zones.
Experienced in technical customer support environment with ability to troubleshoot and escalate effectively at executive level.
Proven track record managing large-scale, multi-technology projects with strong stakeholder engagement across business units.
Demonstrated use of PMP, SCRUM, and LEAN methodologies with strong communication skills to drive customer success and on-time project delivery.