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Generalist mid-level L2 infra role with common Windows/SQL skills increases competition.
Windows and SQL infrastructure skills are highly transferable across industries.
Multiple mandatory infrastructure and DB tooling skills create moderate strictness despite no years specified.
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Provide overnight L2 operational support for Windows Server and SQL Server database environments, ensuring system and database stability.
Monitor and resolve infrastructure and database incidents using SOPs, performing escalation as necessary.
Carry out patching, software updates, database maintenance, and execute deployments via Azure DevOps or approved tools, validating functionality post-maintenance.
Proven experience in Windows Server administration and SQL Server support at L2 level.
Experience with monitoring tools like PRTG, Azure Monitor, or equivalent for servers and databases.
Familiarity with database deployment and maintenance tools such as Azure DevOps, Redgate, or DB Maestro.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable with overnight shift work and proactive monitoring with ability to acknowledge and respond to alerts promptly.
Adheres strictly to SOPs and runbooks for incident resolution and escalation, indicating disciplined operational style.
Experience coordinating with multiple technical teams for change approvals and incident communication, showing aptitude for cross-team collaboration in managed environments.