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Generalist operations role with common mid-level (3-5 yrs) profile increases candidate competition.
Role requires domain-specific valuer and mortgage lending experience, limiting cross-industry transferability.
Requires explicit 3–5 years plus valuer/valuation and onboarding experience, narrowing eligible candidate pool.
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Own end-to-end customer onboarding process including engagement, training, tracking KPIs, governance reporting, and driving product adoption and customer satisfaction.
Lead customer support and issue resolution by building efficient processes, leveraging technology, and maintaining communication between customers and internal teams.
Manage and engage the Valuer community to build trust, gather feedback for platform enhancement, and support ongoing training and marketing awareness efforts.
3-5+ years experience in Valuer Management or valuation processes related to mortgage lending.
Experience managing customer onboarding/support teams in a SaaS environment with ability to implement new systems and processes.
Bachelor's degree in related field.
Working knowledge of MS Office and CRM tools (ideally Hubspot); experience managing valuers or valuations in a bank or lending institution.
Has managed valuers across geographies with deep understanding of mortgage lending valuation process.
Proven success building and deepening relationships with valuers and lenders to increase revenue and service uptake.
Demonstrated ability to lead onboarding/support functions and solve customer lifecycle challenges to enhance trust, retention, and growth.