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Generalist operations title, mid-level experience, and broad skillset make applicant pool highly competitive.
Requires mortgage valuation and valuer management experience, limiting cross-industry transferability.
Explicit 3-5 years and mandatory valuer/valuation process experience increases filtering strictness.
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Own and lead customer onboarding and ongoing support processes, tracking key performance indicators and managing customer satisfaction.
Manage and build relationships with the Valuer community; support product development through feedback and enhance platform adoption.
Drive training and awareness initiatives for valuers and users; collaborate across BD, Product, and Marketing teams to improve operational efficiency and customer experience.
3-5+ years experience in Valuer Management or valuation process within mortgage lending.
Experience managing onboarding and/or product support teams at a SaaS software company.
Bachelor’s degree in a related field.
Experience with valuation in large banks or lending institutions; proficiency in MS Office and CRM tools (ideally Hubspot).
Commercially driven with proven success in building and deepening relationships with valuers and lenders to increase revenue.
Experienced in managing onboarding/support functions and implementing new systems or processes in fast-moving environments.
Strong problem-solving and communication skills demonstrated through autonomy and collaboration within cross-functional teams.