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Strong employer brand, generalist operations title, metro location, and unspecified mid-level experience drive high competition.
Requires insurance-specific knowledge, regulatory familiarity and benefits expertise, limiting cross-industry transferability.
No explicit years but strict SLAs, shift requirements, compliance and schedule adherence imply moderate strictness.
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Manage and process complex insurance operations ensuring adherence to SLAs and KPIs.
Maintain compliance with statutory regulations and company procedures to safeguard clients and business interests.
Update reports and communicate work status and issues promptly to management while meeting production and quality targets.
Experience with document validation, policy verification, and knowledge of employee benefit policy documents.
Proficiency in Microsoft Excel required.
Must be ready to work in shifts: 2:30 PM to 11:30 PM or 6:30 PM to 3:30 AM.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrates strong attention to detail, analytical skills, and effective communication for stakeholder and client management.
Familiarity with insurance industry concepts and relevant legislation, preferably with experience in agency management systems.
Able to follow strict process compliance and maintain schedule adherence without unplanned leaves.