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Tier-1 brand, remote/Mumbai location, and visible mid-senior operations role increase competition.
Process excellence skills are transferable, but Service Industry/EdTech preference creates moderate domain bias.
Explicit 8–10 years requirement plus Lean Six Sigma/PMP and technical BRD expectations make filtering stringent.
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Own end-to-end process re-engineering and risk mitigation for service delivery workflows to eliminate waste and improve quality, using FMEA and defining CTQs.
Lead automation initiatives by drafting BRDs, defining business rules, and collaborating with Quality Control teams to implement error-proofing technologies.
Manage the Escalation Management Desk, resolve CEO-level escalations rapidly, maintain error registers, drive corrective actions, and maintain SOPs with ISO audit support.
8-10 years of experience in Process Excellence or Operations, preferably in Service Industry or EdTech.
Bachelor's or Master's degree in Business, Engineering, or related field.
Lean Six Sigma Green/Black Belt or PMP certification mandatory.
Ability to work remotely from Mumbai, Maharashtra, India.
Experienced in proactive FMEA methodology combined with reactive escalation handling to reduce high-level escalations sustainably.
Skilled at translating complex operational challenges into technical requirements for automation projects.
Capable of managing high-pressure crisis resolution while driving long-term process quality improvements and digital transformation.