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Strong employer brand, remote role, and mid-level seniority increase applicant competition.
Role requires event-platform and customer-success expertise, limiting cross-industry transferability.
Explicit 6–10 years plus platform and technical skill requirements increases selection rigidity.
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Lead end-to-end planning, execution, and delivery of virtual events on the ON24 platform to ensure customer success and exceptional attendee experience.
Serve as primary advisor and contact for customers, providing strategic event guidance, managing project plans, and resolving live event technical issues.
Mentor junior consultants, contribute to process improvements, and act as subject matter expert on virtual event technologies and best practices.
Bachelor's degree or equivalent professional experience.
6–10 years experience in virtual event management, SaaS customer success, implementation consulting, project management, or related customer-facing roles.
Strong understanding of webinar and virtual event technologies; experience with ON24 platform preferred.
Experience managing concurrent customer projects through full lifecycle; excellent organizational and communication skills.
Experienced individual contributor comfortable managing multiple complex customer engagements simultaneously in a fast-paced SaaS environment.
Strategic advisor skilled at building trusted client relationships through proactive communication and deep event technology expertise.
Technically proficient with knowledge of HTML, CSS, CRM/marketing automation platforms, and digital engagement analytics relevant to virtual event delivery.