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Mid-level experience, metro location, and popular Microsoft 365 admin role drive high competition.
Microsoft 365 administration skills are broadly transferable across industries but require enterprise IT context.
Explicit 5–6 years plus mandatory Microsoft 365/Exchange/Intune skills and preferred certifications increase strictness.
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Provide Tier 2 operational and technical support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
Troubleshoot complex incidents related to Microsoft 365 user access, authentication, mailbox issues, and maintain incident/problem/change management within SLA.
Manage Microsoft 365 users, licenses, groups, and handle escalations from L1 teams while coordinating with L3/Exchange specialists for complex on-premises Exchange Server issues.
5–6 years relevant experience in Microsoft 365 administration and enterprise IT support with hands-on Exchange Online experience.
Bachelor's degree in Computer Science, Information Technology, or related field.
Proficient in Microsoft 365 administration, Exchange Online, Microsoft Entra ID/Azure AD basics, on-premises Exchange Server basics, and Microsoft Intune fundamentals.
Experience working in a 24×7 support environment with ability to handle L2 technical incidents under SLA.
Experienced in handling advanced troubleshooting and root cause analysis for Microsoft 365 and Exchange Online environments at L2 support level.
Comfortable working with multiple Microsoft technologies including Microsoft Entra ID, Azure AD, Intune, and on-premises Exchange in hybrid setups.
Familiar with documentation, stakeholder management, and escalating issues to L3/engineering teams effectively in a high-pressure, SLA-driven environment.