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Strong employer brand and metro location increase competition, but real-estate CRM niche limits applicant pool.
Role requires real-estate sales/CRM, documentation and collections expertise, making cross-industry fit difficult.
Explicit 5-10 years, MBA requirement and real-estate CRM/SAP experience create high filtering strictness.
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Manage customer interactions and data throughout the customer lifecycle to improve relationships, retention, and sales growth in real estate.
Oversee post-sales activities including collections, documentation, customer queries, and coordination with multiple internal and external stakeholders.
Drive CRM and sales operations such as data updating in ERP/SAP, MIS reporting, sales documentation, customer delight initiatives, and lead conversion from inquiries and exhibitions.
MBA or Graduate/Post Graduate degree.
5 to 10 years of experience in real estate Sales/CRM specifically.
Strong experience in customer acquisition, re-engagement, and retention strategies.
Work Location: Delhi as per posting location mentioned.
Experienced in handling end-to-end real estate customer lifecycle management including post-sales collections and documentation.
Proficient in using ERP/SAP (Sales Module), MIS reporting, and coordinating cross-functional teams (Legal, Engineering, Finance).
Capable of managing escalations, driving customer delight initiatives, and converting walk-in/exhibition prospects into clients with strong communication and negotiation skills.