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Tier-1 brand and mid-level experience increase competition, despite specialized Kronos/Workbrain skillset limiting applicant pool.
Role requires specific workforce-management system experience and payroll integration knowledge, limiting cross-industry transferability.
Explicit 5+ years requirement plus mandatory Kronos/Workbrain and production support experience increases filtering strictness.
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Provide operational support and ensure stability for Workbrain and Kronos workforce management systems in a global environment.
Analyze root causes of system issues and drive timely resolution of incidents, defects, and service interruptions.
Lead release upgrades, testing, process improvements, and collaborate with HR, Payroll, vendors, and technical teams for system enhancements and transformations.
Bachelor’s degree in computer information systems, MIS, IT, HR Technology, or related field preferred.
Minimum 5 years relevant experience supporting complex HR or workforce management technology solutions; 7+ years preferred.
Experience supporting Workbrain and/or Kronos in a global environment, including production support, enhancements, testing, and release management.
Experience collaborating with third-party vendors, implementation partners, and cross-functional business teams.
Experienced in managing run, improve, and transform portfolios simultaneously with effective prioritization.
Strong functional knowledge of workforce management systems with ability to translate business requirements into technical solutions.
Proven capability to lead system stabilization, testing, and deliver continuous process improvements aligned with global teams and strategic priorities.