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Generalist Systems Engineer title, mid-level experience, and broad endpoint skillset make applicant competition high.
Role requires specific endpoint management (SCCM/Intune) experience, somewhat limiting cross-industry transfers.
Explicit 5+ years requirement and mandatory SCCM/Intune expertise make shortlisting highly strict.
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Lead standardization, configuration, and automation of desktop environment provisioning, remediation, updates, and roadmaps using Microsoft Intune, SCCM, Autopilot, and related tools.
Serve as escalation point for complex technical issues and define/enforce best practices for consistent, secure, and scalable enterprise desktop experiences.
Collaborate with cross-functional teams to develop service catalogue items, automation scripts, support application lifecycle management, and guide clients towards modern hybrid infrastructure solutions.
Minimum 5 years experience in Endpoint Management within enterprise environments.
Expert knowledge of Wintel environments and experience with SCCM, Microsoft AutoPilot, and Intune MDM.
Proficiency in automation scripting (e.g., PowerShell) and patch management using Intune or SCCM.
Willingness and ability to travel to client sites when required; work experience required explicitly mentioned as 5+ years.
Experienced in complex, high-impact enterprise IT environments with solid problem resolution and root cause analysis skills.
Familiar with ITSM queue management and conducting technical workshops/knowledge sharing sessions.
Has exposure or background in managed service provider (MSP) settings and holds relevant industry certifications (Microsoft, ITIL) or equivalent.