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Metro location and common QA manager profile create moderate competition.
Explicit financial-services and production-support requirements increase industry-specific fit sensitivity.
Explicit 8+ years, leadership, tooling, scripting, and regulatory requirements make shortlisting highly strict.
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Lead and manage a team of Production Support Quality Engineers to ensure stability, quality, and performance of financial services production systems.
Drive root cause analysis and implement preventative and automated solutions to minimize production incidents.
Develop and maintain quality metrics, dashboards, and best practices in incident, problem, and change management, and participate in critical incident leadership and on-call rotation.
Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred.
Minimum 8 years of experience in Quality Assurance or Production Support with at least 3 years in a leadership/management role.
Experience in financial services or highly regulated industries mandatory.
Proficiency with production monitoring tools (e.g., Splunk, Dynatrace), incident management, scripting/programming (Python, Java, C#, SQL), and database technologies (SQL/NoSQL).
Experienced leader capable of managing and motivating high-performing teams in fast-paced, high-pressure environments.
Strong technical expertise in production support within financial or regulated service environments with a focus on automation and operational excellence.
Skilled at cross-functional collaboration with development, operations, and business teams to manage system health and reliability.