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Reputable employer and Gurgaon location increase interest, niche Aladdin/Portware skills narrow the candidate pool.
High domain sensitivity due to front-office trading systems (Aladdin/Portware) and finance-specific operational knowledge.
Moderate filters from required L2/L3 diagnostics, ServiceNow, scheduling, AWS and finance front-office knowledge.
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Provide daily technical support, issue resolution, and incident/problem management for Front Office applications including Aladdin and Portware.
Perform testing of Front Office applications for patches and infrastructure changes, manage user onboarding, certification renewals, and maintain support documentation.
Manage risk exceptions and controls related to vendor, risk, and internal project reporting; collaborate across global regions covering US timezone (8:00pm-4:30am IST).
Experience with Front Office application support or similar technical production support roles: Not explicitly mentioned in the JD.
Mandatory technical skills include expertise with Aladdin, Portware, ServiceNow platform, enterprise scheduling systems, and knowledge of cloud infrastructure (preferably AWS).
Understanding of ITIL processes and qualifications in project management or software development methodologies are beneficial.
Role is full-time with working hours covering 8:00pm to 4:30am IST in-office at least three days per week with some WFH flexibility.
Experienced in managing end-to-end issue resolution and risk management for financial front office systems in a global operations environment.
Capable of working independently with logical, analytical, and diagnostic skills and strong attention to detail while effectively communicating with technical and business stakeholders.
Familiar with production support tools, vendor management, and compliance controls within asset management technology environments.