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Remote, popular enterprise CSM title, and investor-backed startup increases candidate density.
Strong US enterprise and GRC compliance focus makes skills less transferable across industries.
Explicit 8–12 years requirement, US enterprise GRC expertise, and revenue-driven outcomes create strict filters.
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Own a portfolio of high-value US enterprise and mid-market accounts, driving net revenue retention through renewals and expansions.
Serve as a trusted advisor to senior security and compliance leaders, leading complex GRC transformation programs involving standards such as SOC 2, ISO 27001, HIPAA, and PCI-DSS.
Develop and codify scalable onboarding, adoption, and value-realization playbooks; lead account health monitoring, strategic reviews, and mentor other Customer Success Managers in complex enterprise scenarios.
8–12 years of experience in customer success, consulting, or project management, with a focus on US enterprise and mid-market accounts.
Proven track record managing net revenue retention, renewals, and expansion of high-ACV strategic accounts.
Experience leading complex multi-phase digital or GRC transformation programs.
Availability to work aligned with US business hours for real-time engagement with enterprise accounts.
Strategic operator comfortable building processes and structure in a new, fast-moving segment with high autonomy.
Experienced in engaging directly with senior security and executive stakeholders (CISOs, CIOs, CPOs) in US enterprises.
Demonstrated ability to lead complex, multi-stakeholder GRC initiatives and mentor peers as a subject matter expert.