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Tier-1 brand, generalist SCM role with broad skills and common systems increases candidate competition.
Medium - core supply chain skills transfer across industries, but specific planning and WMS tool experience reduces portability.
Moderate due to multiple mandatory SCM systems and tool experience but no explicit years requirement.
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Manage post-sales customer inquiries, troubleshooting, and issue resolution to ensure smooth customer experience.
Handle returns, exchanges, and refunds following company policies and service standards.
Collaborate with sales, marketing, and internal teams to improve customer retention and recommend process improvements based on feedback.
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or Master's in Operations Management.
Proficiency in SCM tools and skills including Blue Yonder Space Planning, Kinaxis, O9 Demand Planning, WMS, and Sales and Operations Planning (S&OP).
Certifications such as APICS CSCP, AIC, CPSM, CPM or IIM Trichy CSCP are required.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in supply chain planning and after-sales service environment handling customer issue resolution and returns management.
Familiar with advanced supply chain planning software and data analytics in SCM context.
Capable of collaborating cross-functionally to enhance customer experience and retention through process improvements.