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Mid-senior enterprise role in metro with common BA title but niche ServiceNow skill reduces applicant density.
ServiceNow platform and enterprise process ownership are transferable across industries but require specific platform experience.
Explicit 8-15 years overall plus required BA and ServiceNow experience creates strict candidate filtering.
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Collaborate closely with Product Owner to define, decompose, prioritize, and clarify ServiceNow product backlog and user stories to ensure alignment with business outcomes.
Own IT process effectiveness including documentation, training, metrics review, issue resolution, and continual improvement based on benchmarking and stakeholder engagement.
Act as primary liaison between engineering teams and business stakeholders to validate solutions, manage testing, and influence process roadmap and adoption across the enterprise.
Bachelor's degree (BE/BTech/MCA).
8 to 15 years overall work experience.
Minimum 5 years in business analysis or related field on moderate to highly complex technology projects/programs.
Minimum 3 years experience specifically working with ServiceNow platform.
Experienced in managing ServiceNow ITSM, IT Asset Management, and IT Operations Management modules including process ownership and optimization.
Strong at translating complex business requirements into actionable user stories and process documentation with clear acceptance criteria and testing plans.
Capable of working across diverse stakeholders and global teams to drive process improvements and influence product roadmaps based on data and customer needs.