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Metro location, popular customer-marketing role, and broad skillset increase candidate density.
Strong B2B SaaS customer-marketing, VoC, and advocacy requirements limit cross-industry transferability.
Explicit 8+ years, mandatory B2B customer-marketing experience, and outcome-driven cross-functional requirements.
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Develop and maintain a 'proof engine' that quantifies product impact via customer evidence and outcome data to support platform claims.
Lead and expand customer advocacy programs, manage voice-of-customer initiatives, and drive lifecycle communications to boost retention and adoption.
Align proof and advocacy outputs with revenue activities like renewals and expansions and coordinate all post-sale customer communications for consistency.
8+ years experience in customer marketing or closely related role, preferably within B2B SaaS.
Demonstrable experience building customer advocacy and reference programs backed by outcome data.
Proven expertise managing voice-of-customer programs and lifecycle/retention communications.
Work Experience Required: 8+ years; Other filters: Not explicitly mentioned in the JD.
Senior individual contributor capable of end-to-end ownership of customer marketing initiatives in a fast-paced, flat organizational structure.
Data-driven and evidence-oriented mindset focused on creating credible and defensible customer proof points.
Skilled in cross-functional influence and direct customer engagement, able to independently set strategic direction and execute with high agency.