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Tier-1 brand, generic SDE title, mid-level experience, and likely metro location increase applicant density.
Requires niche Gainsight and Salesforce platform expertise, limiting easy cross-industry transferability.
Explicit 3+ years Gainsight requirement and platform-specific skills raise filtering to medium strictness.
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Own the development, maintenance, and support of Gainsight and Salesforce.com platform solutions including hands-on development, testing, and deployment in an Agile environment.
Lead troubleshooting and resolution of production issues ensuring application availability, reliability, and timely resolution of incidents per SLAs.
Serve as Gainsight technical and business process SME, managing relationships with stakeholders and mentoring junior analysts.
Minimum 3 years experience with Gainsight platform including Gainsight NXT preferred.
Recommended 3 years of Salesforce.com configuration and administration experience.
Bachelor's degree (BS/BA) or equivalent work experience.
Ability to travel approximately 5% of time and work flexible hours including on-call duties.
Experienced in managing end-to-end application lifecycle including design, development, and production support in Gainsight and Salesforce platforms.
Strong technical expertise in Gainsight modules (Custom Objects, Rules Engine, Journey Orchestrator, etc.) and intermediate Python coding experience for automation/AI workflows.
Capable of leading cross-functional teams and mentoring others while effectively collaborating across IT and business stakeholders.