Back
Niche ServiceNow workflow automation role with limited broader applicant pool despite Bangalore metro presence.
Strong ServiceNow workflow and ITSM focus makes experience highly domain-specific and less transferable.
Requires specific ServiceNow workflow access, scripting skills, ITSM knowledge and governance approvals.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Design, support, and improve workflow automation, runbook execution, and service automation for Service Desk and Colleague Experience processes.
Identify automation opportunities and support automation of repeatable tasks, standard requests, and recurring incidents using tools like ServiceNow, AI, and runbook automation.
Collaborate with L1, L2, L3, and SRE teams to ensure usability of runbooks and measure automation benefits such as demand reduction and reduced manual effort.
Experience with workflow automation tools such as ServiceNow Workflow, Flow Designer, App Engine, or equivalents.
Understanding of ITSM processes including request fulfilment and incident triage.
Scripting or automation platform experience.
Undergraduate degree/postgraduate degree or equivalent experience.
Strong operational focus on translating manual and operational processes into automated workflows and runbooks.
Experience working collaboratively across multiple support levels and SRE/resolver teams to drive practical automation adoption.
Ability to maintain compliance with security, change control, audit requirements, and governance around automation tooling and access permissions.