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Tier-1 employer and Bangalore location increase applicant density despite niche mainframe specialization.
Specialized mainframe COBOL/CICS expertise limits cross-industry transferability.
Explicit 10–14 years and mandatory mainframe (COBOL/CICS/DB2) skills create strict candidate filters.
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Lead billing application support operations including monitoring task performance and coaching team members.
Serve as primary escalation point for offshore teams and business users, resolving issues and driving process improvements.
Document incidents, perform root cause analysis, and participate in modernization and AI integration initiatives.
10–14 years of hands-on mainframe application support experience with COBOL, JCL, DB2, CICS, and VSAM.
Advanced skills in debugging/troubleshooting tools like FileAid, Xpeditor, Abend-Aid, and experience with batch scheduling and production control.
Proficiency in software configuration/change management tools such as ServiceNow and complex SQL query writing using tools like SPUFI.
Work Experience Required: 10–14 years in mainframe application support; Location: Bengaluru; Employment Type: Full-time.
Experienced technical lead comfortable managing production support teams and driving quality control in billing applications.
Strong analytical capability to identify root causes and implement preventive measures within mainframe environments.
Adaptable to new technologies including AI tools, with effective communication skills for cross-team collaboration and stakeholder management.