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Strong Tier-1 brand, common operations title, mid-level 3–5 years, and metro location increase competition.
Role requires logistics-specific hub, linehaul and scanning expertise, limiting cross-industry transferability.
Explicit 3–5 years requirement and mandatory hub operations experience raise filtering but no strict certifications.
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Manage end-to-end daily operations for the eCommerce product at the assigned Surface Hub, ensuring timely processing, consolidation, and dispatch of shipments.
Coordinate with Surface Network and Linehaul teams to maintain shipment flow, network connectivity, and adherence to cut-off timings and dispatch schedules.
Oversee shipment exception management, operational compliance, and performance reporting to maintain service reliability and operational excellence.
Bachelor's Degree in any discipline.
3-5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations in a high-volume environment.
Experience with surface linehaul operations, shipment tracking, and operational performance management.
Proficiency with logistics management systems, operational dashboards, and Microsoft Office applications.
Experienced in managing high-volume eCommerce hub or mid-mile logistics operations with exposure to network coordination and shipment exception handling.
Demonstrates ability to monitor, analyze, and improve operational performance metrics and drive process improvements.
Comfortable coordinating multiple stakeholders including Linehaul, Network Operations, Service Centres, and Customer Service teams to achieve network and service commitments.