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Recognizable corporate brand plus a generalist BI/reporting role attracts many qualified applicants.
BI and automation skills transfer easily across industries, so background fit sensitivity is low.
Mandatory advanced Power BI, SQL, SSRS and Power Platform skills impose moderate screening.
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Design, build, and maintain custom business applications and automated workflows using Microsoft technologies like PowerApps, Power Automate, and SharePoint integration.
Develop and enhance business intelligence solutions including dashboards, reports with Power BI and SSRS, and optimize SQL queries to support strategic and operational decision-making.
Collaborate with cross-functional teams to identify automation opportunities, improve productivity, and deliver scalable, technology-driven business solutions.
Graduate in any discipline; preference for technical, analytics, business intelligence, or process improvement backgrounds.
Relevant experience in business reporting, data analysis, automation, or business intelligence using Microsoft tools including advanced Power BI, SQL, SSRS, and expert PowerPoint skills.
Proven ability to design and develop business solutions using Microsoft technologies such as PowerApps, Power Automate, SharePoint, and VBA scripting.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in creating scalable, automated business solutions especially using Microsoft Power Platform (PowerApps, Power Automate) and business intelligence tools (Power BI, SSRS).
Comfortable working independently on varied assignments, using analytical thinking and discretion to solve complex business challenges and improve operational workflows.
Prior exposure to call center or contact center analytics, mortgage industry operations, or business transformation initiatives is a plus but not mandatory.