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Tier-1 brand plus generalist engineer title but niche ServiceNow specialization yields medium competition.
ServiceNow platform and telecom OSS/BSS specialization make background fit highly industry-specific.
Explicit 7+ years, ServiceNow and telecom experience, and platform-specific skills make shortlisting strict.
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Lead design, development, and optimization of enterprise-scale ServiceNow solutions (ITSM, TSOM, CMDB) to support large-scale business operations.
Oversee integration of ServiceNow with Telecom order management and other enterprise systems, ensuring scalable, secure workflows and automation.
Provide technical leadership, mentor developers, and drive innovation including AI adoption, DevSecOps processes, and production support observability.
Bachelor’s degree in Computer Science, Engineering, Information Systems or related technical field (Master’s preferred).
7+ years in IT service management with minimum 3 years hands-on ServiceNow development experience including Flow Designer and Script Includes.
Experience integrating ServiceNow with enterprise systems such as ERP, CRM; 2+ years telecom/MSO experience preferred.
ServiceNow Certified System Administrator (CSA) and Application Developer (CAD) certifications preferred.
Experienced in enterprise-level ServiceNow architecture with strong technical and functional expertise in ITSM, TSOM, and data migration.
Able to lead cross-functional teams and collaborate with architects and stakeholders to align platform strategy with business goals.
Comfortable working in a fast-paced telecom/technology environment with emphasis on innovation, automation, and governance.