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Common infrastructure role, metro location, and broad generic skillset increases candidate competition.
Requires enterprise Windows/AD, M365, virtualization and ITIL experience, limiting cross-industry transferability.
Multiple mandatory infrastructure skills and an explicit 8+ years requirement make filtering strict.
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Manage and provide high-quality L1/L2 IT support across hardware, software, network, Windows Server, Active Directory, Microsoft 365, virtualization, and hybrid cloud environments.
Own service quality and user experience by identifying recurring issues, driving improvements, and contributing to ITIL processes and automation efforts.
Collaborate closely with international IT teams to standardize tools, processes, and develop a scalable global IT support model, with direct responsibility for IT operations in India.
8–12+ years of experience in IT support, infrastructure, or systems engineering.
Strong expertise in Windows operating systems, Windows Server, Active Directory, Microsoft 365 (Exchange, SharePoint, user management).
Solid networking knowledge including TCP/IP, DNS, DHCP.
Experience with ITIL or structured service management and working with international/distributed teams remotely.
A senior, hands-on IT professional comfortable taking full ownership beyond ticket resolution including proactive system and process improvements.
Experience working in enterprise environments (100+ users) with a strong orientation toward end-user experience and service reliability.
Ability to operate effectively in a growing, international, and evolving IT environment with a focus on scalable, structured IT service delivery.