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Tier-1 brand, Gurgaon metro, and broadly appealing senior vendor operations role increase applicant competition.
Vendor management and contact-center operations skills transfer across industries, but marketplace experience increases specificity.
Explicit 10–18 year requirement plus mandatory vendor-management experience enforces strict shortlisting.
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Own end-to-end performance management of key global vendor relationships, ensuring vendors meet/exceed SLAs and quality standards.
Lead data analysis and reporting on vendor metrics to identify performance gaps and drive continuous improvement.
Partner internally on capacity planning and operational process optimization to scale quality and vetting programs effectively.
10-18 years professional experience with at least 5 years in vendor/supplier management or outsourced operations in a high-volume global environment.
Strong analytical skills with proficiency in data tools, SQL strongly preferred.
Deep knowledge of CRM systems like Salesforce or Airtable and operational excellence in contact center or quality assurance methodologies.
Work Experience Required: 10-18 years with minimum 5 years vendor/supplier management.
Experienced managing complex strategic vendor partnerships in technology, travel, or gig/sharing economy sectors.
Skilled in translating complex performance data into actionable insights and influencing senior stakeholders.
Proven ability to launch new vendor programs or operational models from scratch, focusing on scalable, data-driven processes.