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Remote role, common CSM title, mid-level experience, and recognizable brand increase applicant competition.
Skills are transferable across enterprise SaaS but require product-specific database knowledge, giving moderate industry sensitivity.
Explicit 2–4 years requirement plus product-specific MariaDB knowledge and C-level relationship skills increase selectivity.
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Own customer lifecycle management including onboarding, adoption, retention, and expansion for enterprise clients using MariaDB solutions.
Serve as the primary escalation point and trusted advisor, collaborating with sales and technical teams to maximize customer value and retention.
Conduct regular business reviews and proactively identify new customer needs and growth opportunities to meet company Net Retention goals.
2-4 years experience in customer-facing roles within enterprise software.
Fluent in English (written and spoken).
Strong understanding of MariaDB features, architecture, and enterprise use cases.
Location: India (Remote); Travel up to 40% regional travel required.
Experienced in managing C-Level relationships and delivering custom ROI analyses for customers.
Technically proficient with deep knowledge of MariaDB products and able to quickly understand and communicate new features and releases.
Proactive in addressing customer issues and collaborating cross-functionally to drive customer success and growth.