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Tier-1 brand, mid-level (4yr) CRM role in Bangalore increases competition among candidates.
Requires CRM platform and implementation experience so moderately transferable across industries with CRM needs.
Mandatory 4+ years CRM implementation and support experience plus domain skills and tools makes screening strict.
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Support SAP C4C Sales and Service modules end users across countries and regions according to Support Concept.
Assist Product Owner and CRM experts in SAP Sales and Service Cloud implementation including communication with business roles and testing activities (UAT, regression, integration).
Create, maintain SAP C4C training documentation, organize and conduct end-user training, manage data imports, document bugs, and ensure data quality.
University degree in Business Administration, Organizational Sciences, Economics or similar with IT focus; B.E or B.Tech degree also acceptable.
At least 4 years of experience with CRM sales or service solutions (SAP preferred, Salesforce, MS Dynamics 365, Oracle CRM also acceptable).
Mandatory experience implementing CRM solutions and in support processes.
Mandatory presentation skills and fluent English; knowledge of Agile methodology and tools like JIRA; advanced Excel skills.
Experienced in supporting and implementing CRM solutions in a multinational, cross-functional environment with global virtual teams.
Capable of working with technical teams on bug fixing, data imports, testing, and documentation in complex SAP Sales and Service environments.
Comfortable organizing and delivering training, communicating with diverse business roles, and adapting to new technologies and development environments.