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Tier-1 brand, generalist delivery role, metro location and broad skillset amplify candidate competition.
Medical-device service delivery and regulatory skills heavily favor industry experience, reducing cross-industry transferability.
Mandatory 15+ years and industry/regulatory experience make hiring filters highly strict.
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Lead and oversee large-scale service delivery initiatives, ensuring alignment with organizational goals and client expectations.
Manage multiple service delivery projects, coordinating cross-functional teams to deliver services on time, within budget, and to quality standards.
Act as primary contact for high-profile clients, analyze performance metrics, and drive continuous improvement and innovation in service delivery.
Minimum 15 years of experience in Service Delivery Management or Customer Relationship Management, preferably in Medical Devices Industry.
Bachelor's or Master's degree in a relevant field such as Service Delivery Management or Customer Relationship Management.
Experience with regulatory requirements, KPI monitoring/reporting, data analysis, project and stakeholder management.
This is an onsite role based in Chennai requiring full-time presence at company facilities.
Experienced leader capable of managing multiple complex service delivery projects with cross-functional teams.
Strong background in client relationship management at senior levels, with ability to tailor services to strategic business objectives.
Skilled at data-driven performance analysis and implementing continuous service improvement initiatives in regulated environments.