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Metro mid-level, generalist sales-support role with known brand and broad CRM requirements, high competition.
CRM, invoicing, and renewals skills are broadly transferable across industries.
Explicit 2–7 years and mandatory Salesforce CRM and domain experience make screening fairly strict.
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Support renewal sales activities and manage end-to-end contract execution, invoicing, and customer communication within the assigned region.
Generate sales renewal progress reports using data analytics to inform decision-making and ensure timely renewal preparations including calculating licenses and quotes.
Serve as the primary liaison for customers regarding contracts and invoicing, coordinating with Sales, Finance, Legal, Tax, and other stakeholders to maintain data quality and operational efficiency.
Bachelor's degree required.
2–7 years experience in sales support or account support, preferably in publishing industry.
Proficiency with Salesforce CRM and strong computer skills including MS Word, Excel, and PowerPoint.
Work Experience Required: 2–7 years in relevant roles.
Experience working in customer-facing roles managing complex renewals and contracts within a fast-paced environment.
Strong analytical and organizational skills with demonstrated ability to maintain data accuracy and generate actionable reports using CRM systems.
Skilled at coordinating multiple stakeholders including sales, finance, and legal teams to ensure smooth contract and invoicing processes.