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Tier-1 brand, metro Bengaluru, common CSM title, and mid-level experience increase applicant competition.
Requires CPG/ecommerce domain experience and client-facing ownership, so background fit sensitivity is high.
Explicit 6+ years, CPG/ecommerce requirement, and people-management responsibility create high shortlisting strictness.
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Own and manage a portfolio of CPG client accounts, serving as the main contact from onboarding through renewal with direct responsibility for media strategy and execution.
Lead and mentor a team of 2-4 Specialists supporting client accounts, ensuring quality control and effective communication.
Drive client retention (>95% renewal), growth via upsell/cross-sell, and maintain >4x ROI across accounts with timely issue resolution and regular business reviews.
6+ years of experience in Sales, Category Management, Marketing, or Analytics within CPG or ecommerce with client-facing account ownership.
Strong analytical skills to interpret ecommerce data into actionable client strategies.
Experience negotiating with senior stakeholders including VP and C-level clients and managing escalations end-to-end.
Willingness to travel for client meetings as needed.
Proven track record of growing client accounts through upsell and expanded scope, not just maintenance.
Experienced in managing both client relationships and small teams in a fast-paced, high-growth environment.
Strategic operator who can balance hands-on account management with team leadership and stay updated on evolving ecommerce platforms.