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Strong employer brand and popular SCM role increase applicant density, despite non-metro location.
Supply-chain and after-sales skills are widely transferable across industries despite some tool-specific requirements.
Specific SCM tool expertise and certifications increase filtering despite no explicit years requirement.
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Handle and resolve post-sales customer inquiries and technical issues to ensure seamless customer experience.
Manage returns, exchanges, and refunds according to company policies and service standards.
Collaborate with internal teams to improve customer retention and recommend process improvements based on feedback and service metrics.
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or Master's in Operations Management.
Familiarity with SCM tools such as Blue Yonder Space Planning, Kinaxis, O9 Demand Planning, Warehouse Management System (WMS).
Intermediate English proficiency (B1 level).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in supply chain management with focus on planning and after-sales support.
Comfortable working night shifts in an office environment in India.
Strong in data analytics, inventory management, and collaboration with cross-functional teams.