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Strong employer brand plus generalist L1 role increases applicant density and competition.
Core IT operations skills are broadly transferable across industries and service providers.
Requires domain-specific infrastructure support experience and ITIL/process knowledge, yielding moderate filtering.
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Serve as first point of contact for client IT infrastructure support, focusing on monitoring, incident identification, and first-line resolution.
Handle standard and low-complexity incidents and service requests across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration.
Perform maintenance tasks (patching, configuration changes), support disaster recovery tests, update knowledge articles, and ensure SLAs are met with effective escalations.
Entry-level experience in troubleshooting/support in security, network, data centre, systems, or storage within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace: On-site at client location; Work Experience Required: Entry-level; Notice Period: Not explicitly mentioned.
Experience working across two or more technology domains within IT infrastructure support environments.
Familiarity with ITSM tools and discipline in ticket management following SOPs and knowledge articles.
Ability to communicate effectively across cultures and maintain client-centric service focus under pressure.