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Tier-1 brand, metro location, generalist L2 networking role with broad vendor skills increases applicant competition.
Networking operations skills are industry-transferable but require specific vendor experience, yielding medium sensitivity.
Mandatory vendor certifications and technical skills increase filtering despite no explicit years requirement.
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Ensure operational continuity of clients' IT infrastructure through proactive monitoring and incident/problem resolution as second-line support.
Manage and resolve medium complexity incidents and requests, adhering to SLAs and collaborating with clients and internal teams.
Contribute to automation, change management, reporting, and occasional project work, including coaching L1 and service desk teams.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one relevant technical certification in the mentioned technologies.
Bachelor's degree or equivalent in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in second-line support within managed networking services or similar environments.
Familiar with operational incident management, change processes, and client communication for infrastructure services.
Demonstrates planning skills and ability to work in dynamic, multicultural, and hybrid work environments.