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Tier-1 brand and metro location but niche GDS experience limits candidate pool.
Requires travel-industry and GDS experience, limiting cross-industry transferability.
Explicit 5+ years and mandatory 3+ years GDS knowledge enforce strict screening.
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Own end-to-end product support for Amex GBT Online Booking Tools, managing cases including product breakdowns and defects to resolve client issues.
Test new product functionality releases and maintain documentation such as user manuals, test plans, and FAQs with Vendor Product Support and Product Managers.
Produce reports, monitor SLAs and potential roadblocks, providing updates and communication to clients and management.
5+ years of experience in the travel industry.
3+ years of experience with GDS systems (Sabre, Apollo, Galileo, Amadeus).
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Location: Gurgaon, India; Work Experience Required: 5+ years in travel industry.
Experienced in corporate travel operational reservation workflows and procedures, able to leverage this knowledge to support and troubleshoot booking tools.
Able to manage multiple priorities and deadlines to ensure adherence to SLA agreements and client servicing standards.
Strong written communication skills to produce business reports and maintain clear documentation for diverse stakeholders.