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Tier-1 employer, mid-level metro role with specific but visible developer title increases applicant competition.
Role demands niche Dynamics 365 and Power Platform expertise, limiting transferability across unrelated industries.
Explicit 5–8 years, 3+ years D365, and a long mandatory tech stack create strict filtering criteria.
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Lead design, development, and implementation of scalable Dynamics 365 CRM solutions focusing on Customer Service Workspace with Contact Center and Customer Insights - Journeys.
Configure and customize Dynamics 365 CSW components including Voice/Chat channel setup, Workstreams, Session Templates, Agent Scripts, and Macros; develop Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript.
Develop and deploy marketing automation campaigns with Customer Insights Journeys, build segments, configure email/SMS providers, integrate external systems using Azure services, and manage CI/CD using Azure DevOps.
5 – 8 years total work experience with minimum 3+ years specifically on Dynamics 365 with Marketing.
Bachelor’s degree in Engineering or MCA.
Mandatory skills: end-to-end Dynamics 365 Customer Service Workspace implementation and configuration; programming with C#, JavaScript, and TypeScript.
Not explicitly mentioned: notice period requirements.
Experienced in integrating and automating CRM processes using Microsoft Power Platform and Azure services in enterprise environments.
Proficient in Agile and DevOps practices including backlog grooming, CI/CD pipelines, and automated deployments with Azure DevOps.
Skilled in developing complex CRM customizations and marketing journeys with strong emphasis on security, compliance, and scalable solution design.