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Tier-1 bank, entry-level metro operations role with broad, popular title increases applicant competition.
Skills transfer to other financial services and BPO, but banking fraud knowledge makes fit moderately sensitive.
Minimal experience required but regulatory compliance and risk screening increase hiring filter rigidity.
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Capture and document detailed customer information regarding claims, ensuring thorough data collection.
Research and provide timely updates on status of new and existing claims, balancing investigative research with customer service.
Identify and act on opportunities to enhance customer experience through analysis of complex account activity; escalate issues appropriately.
Minimum 6+ months of customer service support experience or equivalent.
Experience demonstrated via work, training, military experience, or education.
Work Experience Required: Minimum 6+ months customer service support experience or equivalent.
Notice Period: Not explicitly mentioned in the JD.
Operational focus on customer interactions within a call center environment handling claims and fraud-related inquiries.
Comfortable working under direction with escalation of complex issues to senior roles; able to network internally for resolution.
Able to balance compliance and risk mitigation responsibilities along with providing excellent customer service.