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Tier-1 employer, metro role, mid-level generalist operations position with broad hospitality requirements increases competition.
Facilities and hospitality skills transfer across industries but client-facing workspace nuances favor real estate experience.
Mandatory hospitality experience, SLA and vendor responsibilities create moderate shortlisting filters.
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Own the occupant and guest experience across assigned office floors, acting as the single point of contact for daily workspace needs and issue resolution.
Build and maintain relationships with client business units and occupants to provide a customer-centric workspace service, including coordinating with service partners to meet SLAs and KPIs.
Conduct floor rounds, manage service requests, execute engagement events, and support continuous improvement and operational delivery per client scope.
Minimum 2+ years experience in hospitality sectors such as hotels, aviation, or coworking spaces.
Location: On-site in Mumbai, Maharashtra, India.
Bachelor’s degree preferred in Hotel Management, business, or related field (not mandatory, but a benefit).
Strong communication skills and customer focus required; specific notice period not mentioned.
Experienced in hospitality-oriented client engagement with demonstrated ability to manage stakeholder relationships at multiple levels including senior staff.
Operationally agile individual capable of managing multiple complex issues daily and proactively solving workspace-related problems.
Comfortable working on-site in a fast-paced environment fostering client interaction and service excellence.