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Tier-1 employer and metro location but specialized ServiceNow expertise limits candidate pool.
Highly specialized ServiceNow, TSOM, CMDB, and telecom OSS/BSS experience reduces cross-industry transferability.
Explicit 7+ years, 3+ years ServiceNow hands-on, and preferred certifications create stringent filters.
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Lead design, development, and optimization of enterprise-scale ServiceNow solutions focusing on ITSM, TSOM, and CMDB.
Oversee integration of ServiceNow with Telecom order management and other enterprise systems to support operational workflows and service delivery.
Provide technical leadership, mentor teams, and drive innovation including AI adoption and DevSecOps practices within ServiceNow platform development.
Bachelor's degree in computer science, engineering, information systems, or similar technical field (Master's preferred but not mandatory).
7+ years of IT service management experience; minimum 3 years hands-on ServiceNow development experience including Flow Designer and Script Includes.
2+ years of MSO/Telecommunications experience preferred with functional and technical skills in enterprise OSS/BSS systems.
ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications preferred.
Experienced in architecting scalable, secure ServiceNow enterprise solutions aligned with business and IT strategies.
Able to lead cross-functional teams and collaborate with product owners and architects in a fast-paced environment serving enterprise and SMB clients.
Familiar with integrating ServiceNow into complex telecom/enterprise operations and with promoting AI and automation within IT workflows.