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Mid-level generalist network ops title, metro location, and broad vendor skillset increase candidate competition density.
Requires telecom/service-provider networking and MPLS expertise, limiting cross-industry transferability.
Mandatory 4+ years, telco/service-provider experience and specific SD-WAN/routing/vendor skills and certs create strict filters.
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Own end-to-end break/fix support for GTT's international network services, managing incidents until final resolution while coordinating with customers, vendors, and internal teams.
Perform technical and operational validation, root cause and trend analysis for proactive problem management to ensure network stability and service quality.
Handle configuration and migration of network services, ensuring adherence to operational processes for a stable and resilient network environment.
Minimum 4 years of experience in operations within Telecom, Service Provider, or similar environments.
Strong expertise with SD-WAN, Security, and SASE products (e.g. VMware Velocloud, SilverPeak/Aruba, Palo Alto, Fortinet).
Proven experience with Service Provider routing protocols (BGP, ISIS, OSPF, EIGRP) and L2 technologies (VLANs, Q-in-Q, Trunks, VTP, Spanning-tree).
Experience with MPLS, L3VPN, L2VPN solutions; Cisco CCNS/CCNP, Juniper JNCIS/JNCIP, or equivalent certifications are advantageous.
Experienced in high-pressure 24/7 telecom network operations with strong problem-solving and multitasking capabilities.
Technically skilled and proactive in coordinating across internal and external teams including vendors and customers to resolve complex network issues.
Structured and process-oriented professional with demonstrated ability to maintain service stability and deliver customer-centric solutions in a fast-paced environment.