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Tier-1 brand, mid-level generalist role in Bangalore with broad e-commerce/process requirements increases competition.
Skills like e-commerce enablement and regulated process experience are moderately transferable across industries.
Mandatory 5+ years and required e-commerce channel enablement expertise make shortlisting highly selective.
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Execute and enhance digital channel business capabilities by optimizing people, processes, data, and IT to improve e-channel business outcomes.
Coordinate with Central Functions, Centers of Excellence, and Local Process Owners to develop and implement end-to-end business capability roadmaps aligned with organizational goals, ensuring operational compliance and productivity.
Analyze KPIs and manage stakeholder communication, lessons learned, and process customization to drive continuous improvement and innovation in digital channel operations.
Bachelor's or master's degree in Engineering, Information Technology or equivalent.
Minimum 5 years of relevant work experience.
Expertise in e-commerce channel enablement, including technology/tooling/AI capabilities landscape, end-to-end e-commerce processes (I2M, M2O, O2C), and AI-based digital channel enablement.
Office-based role requiring full-time presence at company facilities.
Experienced in managing business process design, transformation projects, or IT capability enablement with strong operational and process management skills including KPI monitoring and regulatory compliance.
Proficient in stakeholder engagement, continuous improvement, and driving training delivery to support organizational development.
Familiar with digital transformation, AI, project management, change management, or risk management certifications preferred but not mandatory.