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Strong brand, generalist operations title, and metro location increase candidate competition.
Role's KYC/KYB and VCIP focus makes fit highly industry-specific to fintech and banking.
Explicit 1+ year and mandatory KYC/KYB/risk experience enforce moderate filtering.
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Responsible for merchant onboarding, including KYB/KYC document validation and risk assessment to ensure compliance and mitigate risks.
Conduct Video Customer Identification Process (VCIP) sessions to verify identity and document authenticity within defined SOPs and SLAs.
Manage end-to-end processing of merchant cases ensuring timely completion, quality standards, and coordination with cross-functional teams for resolution.
Bachelor's degree in any discipline.
At least 1 year of relevant experience in Merchant Onboarding, KYC/KYB, AML, Risk Operations, Fraud Operations, or related fields.
Knowledge of KYC/KYB documentation and due diligence processes.
Proficiency in MS Excel, Word, and Google Sheets.
Detail-oriented individual with strong risk judgment and analytical skills adequate to identify discrepancies and potential fraud in merchant documentation.
Experienced in managing multiple cases within strict SLAs in a fast-paced environment, highlighting operational discipline.
Familiarity with video-based identity verification (VCIP/Video KYC) and compliance frameworks to effectively conduct and document verification sessions.