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Remote, mid-level generalist role with broad skillset and ad-tech interest increases applicant density.
Requires specialized ad-tech (DSP/SSP) knowledge, making cross-industry transfers difficult.
Explicit 4+ years plus mandatory Linux, SQL, and ad-tech experience makes filters relatively strict.
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Investigate and resolve complex technical issues escalated from Tier 1, using log analysis and system diagnostics.
Serve as the communication bridge between customers, engineering, and product teams to report bugs, feature requests, and system behavior.
Develop and document support processes, automation scripts, and monitor key system alerts to improve support efficiency and customer satisfaction.
4+ years of experience in technical support or DevOps with customer-facing roles.
Strong Linux systems knowledge including command-line, log analysis, and system debugging.
Experience with ad tech platforms such as DSPs and SSPs and in-depth understanding of advertising technology concepts (ad serving, programmatic bidding, tracking).
Proficient in querying databases like SQL, Postgres, or MySQL.
Experienced in fast-paced environments managing multiple priorities with strong focus on customer satisfaction and issue resolution.
Skilled at cross-functional communication acting as liaison between technical and non-technical stakeholders.
Familiarity with scripting/automation and cloud platforms (e.g., Google Cloud Platform) and monitoring tools is a strong advantage for improving support workflows.