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Tier-1 employer, metro location, and seniority but niche PLM skillset yields moderate applicant competition.
Highly specialized PLM and GxP experience reduces cross-industry transferability.
Explicit 10–14 years, required PLM platform expertise, and GxP compliance mandate strict shortlisting.
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Manage and lead enterprise systems support team to ensure stability and continuous improvement of Amgen’s 3DEXPERIENCE PLM technology platform.
Oversee L2/L3 support including incident investigation, coordination of fixes, root-cause analysis, and communication of system health via reports and updates.
Coordinate with software vendors, internal technology, and business stakeholders to maintain high availability, comply with GxP standards, and support hypercare and audit processes.
10–14 years of experience in Engineering or related field with Bachelor's or Master's degree.
Proven technical experience with 3DEXPERIENCE platform and related technologies such as ENOVIA, DELMIA, CATIA Report Generator, NETVIBES.
Experience supporting GxP-regulated applications across multiple functions including Engineering, Clinical, Commercial, and Quality.
Experience with Scaled Agile Framework (SAFe) practices; formal SAFe certification preferred.
Experienced leader comfortable managing global, cross-functional teams and collaborating with diverse stakeholders in a fast-paced technology environment.
Strong background in troubleshooting and supporting enterprise PLM systems with hands-on experience in software lifecycle and GxP compliance.
Strategic operator skilled in balancing multiple priorities, driving proactive system maintenance, and integrating DevOps and product teams for seamless operational excellence.