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Tier-1 brand, metro Bangalore, and a common HRBP title increase candidate competition.
HR skills are transferable but large-scale customer-care and vendor management require domain familiarity.
Explicit 10+ years requirement and large-scale HR experience make shortlisting highly stringent.
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Partner with Customer Care business leaders to develop and execute workforce and people strategies aligned with business objectives for 1000-2000 employees across all shifts.
Lead key HR initiatives including talent reviews, leadership development, succession planning, organizational change, and employee engagement to drive a high-performing culture.
Provide data-driven insights, coach leaders on performance and employee relations, and ensure compliance with HR policies and labor laws.
Bachelor’s degree in Human Resources, Business Administration, or related discipline (or equivalent experience).
10+ years of work experience in HR functions, organizational change, or workforce planning.
Hands-on experience managing at least 1000 employees working across multiple shifts.
Excellent communication skills; flexible to work various shift timings if required.
Experienced strategic HR partner with a record of leading HR operations for large, multi-shift customer care or similar business units.
Strong ability to influence senior leadership using people analytics, workforce insights, and HR best practices.
Proven capability managing organizational effectiveness, complex change initiatives, and multi-disciplinary HR programs at scale.