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Tier-1 brand plus metro locations but MuleSoft specialization and senior requirement limit candidate pool.
High because MuleSoft and integration platform expertise strongly biases candidate backgrounds.
High due to explicit 8+ years and mandatory MuleSoft/integration technical experience requirements.
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Serve as the primary contact for a small portfolio of Salesforce's largest customers, focusing on their technical and operational health and business goals.
Develop deep expertise in the Mulesoft platform to advise customers on adoption, optimization, and best practices, including managing critical peak events and incidents.
Collaborate internally and externally to ensure customer success, including incident communication, high severity case advocacy, and driving renewal of Signature Success services.
8+ years overall work experience, with 6+ years in building or supporting enterprise-grade Java-based or integration/API management systems like Mulesoft.
Expertise in Mulesoft or TIBCO or Boomi required.
Solid understanding of MuleSoft AnyPoint Platform, including deployment models and integration with enterprise SaaS solutions such as Salesforce, Netsuite, Workday.
Must work AMER shift alignment (6:30 PM - 3:30 AM).
Experienced in managing high-profile enterprise accounts with a strong focus on technical customer success and platform adoption.
Technical proficiency with Mulesoft integration technologies and cloud enterprise solutions enabling proactive architectural guidance.
Comfortable operating across internal teams, customers, and partners to drive timely incident resolution and strategic renewal discussions.