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Tier-1 bank, Bangalore metro and mid-level experience, but niche SAP banking skillset reduces overall competition.
Role requires SAP Banking/finance modules and regulated experience, limiting cross-industry transferability.
Mandatory 4-8 years SAP Banking experience and banking/regulatory operations make filters stringent.
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Provide L2 operational support and ensure stability and performance of SAP Core Banking systems across production and non-production environments.
Proactively monitor system functionality, coordinate incident detection, resolution, and service restoration within SLA to minimize customer impact.
Collaborate with infrastructure, security, and platform teams to maintain system availability and support continuous improvement and automation initiatives, including leveraging AI for incident analysis.
4-8 years experience with SAP Finance products, preferably SAP Banking Services/TRBK.
Knowledge of SAP Banking Modules: Business Partner, Deposits Management, Master Contract Management, Loans Management, Payments.
Strong understanding of incident and change management in large regulated industries; knowledge of ITIL Service Management processes.
Bachelor’s or Master’s degree in Engineering in Computer Science or Information Technology.
Experienced in operational support and incident management for SAP in banking or highly regulated environments with a service-oriented approach.
Skilled in stakeholder management and communication to coordinate cross-team incident resolution and service improvements.
Familiarity with debugging ABAP and implementing AI tools for automation adds competitive advantage.