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Tier-1 brand but product-specific, mid-level role limits broad applicant pool.
Requires Blue Yonder SCPO and supply-chain SaaS experience, limiting cross-industry transferability.
Explicit 6+ years and mandatory product-specific technical skills enforce strict screening.
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Provide end-to-end functional and technical support during customer upgrades, deployments, and post-production phases for supply chain software.
Drive development activities including requirement discussions, design documentation, coding, testing, and deployment adhering to best practices.
Collaborate with solution experts and product teams to resolve complex technical issues, implement process improvements, and enable SaaS product features.
6+ years experience in Software/SaaS industry with 3+ years in supply chain planning and customer support in supply chain software.
Expert proficiency in Oracle SQL and/or MS SQL, plus programming skills in C#, ASP.Net and scripting languages like Unix Shell, Python, Perl.
Good knowledge of operating systems Unix and Windows; experience with Blue Yonder Planning Suite (SCPO) products preferred.
Work Experience Required: 6+ years in Software/SaaS; 3+ years supply chain domain; Notice Period: Not explicitly mentioned in the JD.
Has demonstrated experience with Blue Yonder Supply Chain Planning Suite solutions including ESP, Demand, Fulfillment, Promotions, and Inventory Optimization.
Able to manage technical support and development independently while collaborating with cross-functional teams and external partners.
Experienced in working under pressure with multi-tasking, comfortable with flexible hours for customer escalations, and continuously learning new tools and technologies like AI/ML.