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Metro location and generalist operations title increase applicant density, but company brand is not Tier-1.
Claims operations requires domain-specific experience transferable mainly across insurance, healthtech, and fintech, hence high sensitivity.
Explicit 6+ years requirement, domain-specific claims experience, and degree requirement make shortlisting strict.
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Manage and drive accurate, high-quality claims processing operations meeting performance targets.
Lead escalation management and resolve complex claims issues with a customer-focused approach.
Mentor and support new team members through training and coaching; contribute to process improvements and special projects.
6+ years of operational experience, preferably in claims operations.
Bachelor’s or Master’s degree mandatory.
Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook required.
Location: Bangalore, India.
Experienced in fast-paced claims operations with demonstrated escalation handling and team support.
Strong analytical, problem-solving, and communication skills with attention to detail and accuracy.
Able to collaborate cross-functionally and help improve operational performance through mentorship and process enhancement initiatives.