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Mid-level metro role with a recognizable employer but niche AS/400 skill reduces applicant density.
AS/400 and mainframe operations skills are niche and not widely transferable across industries.
Explicit 4-year requirement plus niche AS400/iSeries and incident-management mandates tighten shortlisting.
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Lead and manage daily operations for Mainframe batch/console, iSeries operations, and technical support teams ensuring operational coverage and adherence to service agreements.
Provide operational leadership during critical incidents (Sev1/Sev2), lead issue resolution SWAT calls, and conduct daily status and turnover meetings.
Manage staffing schedules, coordinate cross-functional communication, and ensure compliance with operational governance and SLA management.
Minimum 4 years of experience in AS400/iSeries Batch Operations and Mainframe Operations.
Experience with scheduling software, reporting, logging, troubleshooting, backup/recovery, and basic networking.
Proficiency with operating systems (Windows or Mac) and familiarity with ITSM/Remedy ticketing systems and incident management.
Work Experience Required: 4 years; Notice period: Not explicitly mentioned in the JD.
Experienced in managing 24x7 production support operations and geographically distributed teams with strong leadership in incident management.
Skilled in maintaining operational governance, SLA adherence, and conducting operational reviews with stakeholder communication.
Strong analytical and problem-solving skills with ability to handle multiple priorities in a fast-paced, enterprise or financial services production environment.