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Metro locations and mid-level experience increase applicants, but niche AS400 skills limit competition.
Niche AS400/mainframe operations expertise limits transferability across industries, raising background sensitivity.
Explicit 4-year requirement plus mandatory AS400/mainframe operational leadership and incident management increase strictness.
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Lead and oversee daily operations for Mainframe batch/console, Mainframe Technical Support, and iSeries environments, ensuring operational coverage and scheduling.
Provide operational leadership during Sev1 and Sev2 incidents, driving SWAT calls and resolution activities to completion.
Conduct daily operations status meetings and participate in operational and change management calls to maintain service levels.
Minimum 4 years of experience in As400/iSeries Batch Operations.
Strong experience in Mainframe Operations, Batch Processing, Console Operations, and Infrastructure Support.
Experience with scheduling software, reporting, logging, ITSM/Remedy ticketing systems, incident management, and SLA governance.
Work Experience Required: Minimum 4 years of relevant experience explicitly stated in the JD.
Experienced in managing 24x7 production support operations with proven leadership in incident management including Sev1/Sev2 and SWAT calls.
Skilled in coordinating complex operational environments involving Mainframe, iSeries, and enterprise infrastructure with strong troubleshooting and problem-resolution capabilities.
Able to communicate effectively with customers and stakeholders while managing geographically distributed teams in fast-paced, metrics-driven settings.